FAQs

Kami di sini untuk membantu! Anda boleh menghubungi kami melalui:

• e-mel: contact@hinooki.com
• Media sosial: Hantar mesej kepada kami di TikTok atau Instagram

Untuk senarai penuh pilihan hubungan dan masa respons, semak kami Hubungi Kami muka surat.

Yes, we offer global shipping to customers worldwide. No matter where you’re located, we can deliver our products to your door.

We ship toall countries and regionsglobally! And for a limited time, we’re running a promotion:free shipping worldwide—no minimum order required.

We partner with local leading couriers to ensure reliable delivery. For example, UPS in the United States, Royal Mail in the United Kingdom, and other trusted regional providers based on your location.

Due to varying customs policies, some countries/regions may require additional taxes, which are beyond our control. However, rest assured that for most destinations, taxes are already included in the product price—no extra fees needed.

Ya! Sistem kami menghantar kemas kini e-mel secara automatik untuk peristiwa penting pesanan, termasuk:

• Apabila pesanan anda berjaya dibuat
• Apabila pakej anda dihantar (dengan butiran penjejakan)
• Apabila penghantaran disahkan
• Jika pesanan anda dikembalikan

Jika anda tidak melihat e-mel ini, sila semak folder spam anda, sahkan alamat e-mel yang digunakan untuk pesanan atau hubungi pasukan kami untuk mendapatkan bantuan.

Untuk membatalkan atau menukar pesanan anda, sila hubungi kami di contact@hinooki.com dalam masa 24 jam selepas meletakkannya. Kami akan memproses permintaan anda secepat mungkin.

Nota: Setelah pesanan dihantar, kami tidak boleh membuat perubahan atau pembatalan lagi.

Delivery times depend on your location:

Processing time: 1–3 business days (to prepare and dispatch your order).

Shipping time:

• Orders from our US, UK, or Australia warehouses: Typically 5–8 business days (for in-stock items).
• If items are out of stock locally (shipped from our international warehouse): 7–14 business days.
• For other countries: 10–20 business days for international delivery.

Total time = Processing time + Shipping time.

Your order will take 1–3 business days to process after placement. Estimated arrival time is the sum of this processing period plus shipping time, which varies by destination (see details in “How long will it take to receive my order?” for specifics).

We want you to love your purchase, but if you need to return it, we’re here to help! Simply email our team, and we’ll guide you through the return process step by step.

Kami menawarkan polisi pulangan bebas risiko 14 hari. Sila ambil perhatian:

• Item mesti dikembalikan dalam pembungkusan asalnya, tidak digunakan, dan dalam keadaan yang sama seperti yang diterima, dengan bukti pembelian.
• Pemulangan yang tidak memenuhi kriteria ini mungkin ditolak.
• Jika kembali kerana perubahan fikiran (cth, "Saya tidak mahu lagi"), anda akan bertanggungjawab untuk kos penghantaran pemulangan.
• Jangan hantar bungkusan terus—hubungi kami terlebih dahulu untuk mendapatkan alamat pemulangan yang betul.

Untuk isu seperti barang rosak atau penghantaran yang salah:Sila simpan semua pembungkusan dan hubungi kami dengan segera di contact@hinooki.com. Kami akan menyelesaikannya dengan segera tanpa kos tambahan kepada anda.

[Click here] untuk membaca polisi pemulangan penuh kami.

Personalization options vary by product and are determined by the item’s design. Check the product page for details—any available customization choices (e.g., engravings, color tweaks) will be clearly listed there.

Kami menerima beberapa pilihan pembayaran yang mudah, termasuk:

• Kad kredit/debit (Visa, Mastercard, American Express, dll.)
• PayPal

Our website displays prices in US Dollars (USD) by default. If your local currency differs, don’t worry—our system will automatically convert the total to your currency using real-time exchange rates during checkout. You’ll see the final amount in your preferred currency before confirming payment.