Shipping policy
When will my order arrive?
Orders usually ship within 1–3 business days. The arrival estimates below start from payment confirmation and include processing. Business days exclude weekends and public holidays.
| Destination | Local stock | International warehouse |
|---|---|---|
| United States | 3–7 | 6–12 |
| United Kingdom | 3–7 | 6–9 |
| Canada | 3–7 | 6–12 |
| Australia | 3–7 | 6–12 |
| France | 3–7 | 6–12 |
| Germany | 3–7 | 6–12 |
| Other EU countries & Switzerland | — | 6–14 |
| Asian countries | — | 5–10 |
| Rest of the world | — | 7–20 |
How do I know if a kit is in local stock?
Each kit’s product page shows its estimated delivery time for your destination. You can also check the delivery estimate for your order at checkout before placing it.
Delivery dates are estimates. Holidays, customs or carrier delays may affect timing; remote areas may take 15–30 business days.
What about shipping fees and duties?
Shipping: Free standard shipping for eligible orders to the US, UK, Canada, Australia and EU. Availability and charges for other destinations are shown at checkout.
Import duties: We cover most destinations, including the US, UK and EU. Customers pay duties for Brazil and Türkiye, where shipping is available. Any other exceptions will be disclosed before purchase.
Sales tax or VAT shown at checkout is separate from import duties. For an unexpected duty request in a covered destination, contact us before paying.
How can I track my order?
We’ll email your tracking details when your order ships. Updates may take up to 48 hours to appear. You can also track your order here.
What if there’s a delivery problem?
Email contact@hinooki.com for delayed, missing or damaged parcels — even if tracking says “Delivered”. We’ll help investigate with the carrier; shipping protection is not required for our help.
Please check your address before ordering. For address errors, we’ll contact you first and try to arrange redelivery. If a customer-provided address makes delivery and recovery impossible, refunds may be reduced only by actual, unrecoverable losses, where legally allowed.
See our Refund policy for redelivery, return and refund terms. These limits do not apply to errors by HiNooki or the carrier.
HINOOKI LLC · Limited liability company
30 N Gould St Ste N, Sheridan, WY 82801, United States