Contact Us

Let's Build Something Beautiful Together

You can send us an email or fill in the form below to contact us.
Our email address: 📧 contact@hinooki.com

When to Contact Us?

🛠️ Before Ordering

- Product details or customization questions

- Sustainability practices

- Bulk order inquiries

📦 After Ordering

- Tracking issues (no update >15 days)

- Damaged/wrong items (attach photos!)

- Address change requests (must contact BEFORE dispatch)

♻️ Returns & Exchanges

- Initiate returns (include order number + item photos)

- Refund status (>15 business days pending)

How to Help Us Help You?

Email Tips for Quick Resolution ⬇️

1. Subject Line: [ORDER #12345] Damaged Item - Request Replacement

Include in Body:

- Full name & shipping address

- Order number + purchase date

- Clear description + photo/video proof (for damages)

2. Patience: We reply within 1 business days (M-F, 9AM-5PM GMT).

Pro Tip: Check our FAQs first! 80% of questions are answered there :)