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Thank you for shopping at HiNooki! We want every customer to enjoy a smooth and inspiring DIY experience. Please read our return and cancellation policy carefully before placing an order.

Order Cancellation

You may cancel your order free of charge before it has been shipped.
If you wish to cancel, please contact us as soon as possible at contact@hinooki.com.
Once an order has been shipped, we do not accept cancellations, including requests made while the package is in transit.
If you no longer want the item after shipment, you must wait until the package is delivered and then follow our return process as outlined below.

1. United States Returns

We offer a 30-day return policy for all U.S. orders — you have 30 days after receiving your item to request a return.
Returned items must be unused, unopened, and in their original packaging.
To initiate a return, please contact us at contact@hinooki.com.
If your return request is approved, we will provide return instructions along with a prepaid return shipping label.
A return shipping fee of $9.99 USD per item will be deducted from your refund. The total return shipping cost depends on the number of items returned and the shipment weight.
Items sent back without prior authorization will not be accepted.

2. United Kingdom & European Union Returns

We accept returns from customers in the United Kingdom and European Union within 30 days of delivery.
Returned items must be unused, unopened, and in their original packaging.
For returns that are not due to our error or a product quality issue, customers are responsible for returning the item to our UK warehouse and covering the return shipping costs.
Refunds will be processed after the returned items are received and inspected at our warehouse.

3. Other International Orders

For customers outside the U.S., U.K., and E.U., due to international shipping and customs complexity, we do not accept returns for non-quality-related reasons.
Returns are only accepted if the item arrives damaged, defective, or incorrect.
Please contact us within 30 days of receipt if there is an issue.

4. Damages and Issues

Please inspect your order immediately upon delivery.
If the item is defective, damaged, or incorrect, contact us within 30 days.
We may request photos or videos before issuing a replacement or refund.

5. Exchanges

The fastest way to exchange an item is to return the original product. Once your return is approved and processed, you may place a new order for the replacement.

6. Refunds

We will notify you once your return has been received and inspected.
Approved refunds will be issued to the original payment method within 3-7 business days.
Processing times may vary depending on your bank or card issuer.
If more than 15 business days have passed since approval, please contact us.

7. Shipping, Address Accuracy & In-Transit Orders

Customers are responsible for providing accurate and complete shipping information.
If a package cannot be delivered due to an incorrect or incomplete address, we cannot issue a replacement.
If a delivery fails or the package is returned due to an incorrect or incomplete address provided by the customer, we are unable to issue a full refund.
In such cases, a USD $8.99 handling deduction will apply. The remaining balance will be refunded to the original payment method after the package is confirmed as returned.
Reshipping to a corrected address will require additional shipping fees.
We do not accept cancellations or refunds for orders already in transit.
Packages marked as “Delivered” by the carrier are considered successfully delivered and are not eligible for refund or replacement.

❤️ We’re Here to Help

If you have any questions about returns, need help with an order, or simply want to learn more about our products, we’re always happy to hear from you.

Feel free to reach out to us anytime at contact@hinooki.com — every message matters to us, and we do our best to respond thoughtfully.

Thank you for supporting HiNooki. Your trust truly means a lot to us.