Worry-Free Delivery
Why You'll Love It
🌿 Healthy Escape from Daily Stress
🏆 Deep Sense of Accomplishment
📚 Stunning Bookshelf Centerpiece
🔍 Breathtaking Attention to Detail
🎁 A Heartfelt Gift to Treasure
Get full refund protection against shipping loss, damage, and theft.
- Loss: Claim the full value of your purchase if your domestic package isn’t delivered within 30 days of fulfillment (60 days for international packages).
- Damage: Claim up to the full value of your purchase if your package is damaged in transit.
- Theft (Porch piracy): Claim the full value of your purchase if your package is stolen within 7 days of the carrier’s “delivered” update.
Note: Worry-Free Delivery is a shipping protection service offered by Seel, in partnership with Parcel Panel, and shouldn't be purchased separately.
Why Choose HiNooki
Authentic Original Brand
Every kit is a genuine, original product — no counterfeits.
No Extra Taxes
We cover all import & export duties — you pay only the product price.
Multi-Country Warehouses
US/EU/Asia hubs shorten delivery times and reduce risk.
Parts Replacement Guarantee
Missing or damaged pieces? We’ll send replacements quickly.
🚚 Shipping Information
Processing Time: 2–3 business days. Some orders may ship from local warehouses in the US, UK, and select EU countries. If a local warehouse is out of stock, we’ll dispatch from the nearest international hub to minimize delays.
Duties & Taxes: We strive to include duties and VAT for most destinations. Because local customs rules vary and may change, a small number of countries may still collect limited local fees upon delivery. These cases are uncommon and set by local authorities.
- Germany
- France
- Italy
- Spain
- Singapore
- Malaysia
- Thailand
- Vietnam
- Indonesia
- Philippines
- Brunei
- Japan
- South Korea
More regions & times
- Selected Countries (Group A): South Africa, Colombia, Switzerland, Brazil, Turkey, Kuwait, Chile, Egypt — 8–12 business days
- Selected Countries (Group B): Peru, Cyprus, Malta, Moldova, Jordan, Armenia, Montenegro, Costa Rica, Uruguay, Monaco — 8–15 business days
- Other Countries: Canada, Mexico; NL, BE, BG, SK, DK, LV, AT, GR, HU, SI, RO, EE, CZ, HR, Åland, FI, IE, LT, LU, PL, PT, SE; AU, NZ, Cook Islands; French Guiana; Uzbekistan, Pakistan, Qatar, Tajikistan, Saudi Arabia, UAE — 5–20 business days
Note: Extremely remote areas or islands may require an extra 2–4 business days. Some couriers do not deliver to PO Boxes—please provide a physical address when possible.
🔄 Easy Returns
- 30-day window from delivery to request a return or exchange.
- Items must be unopened, unused, and in original packaging with receipt. Sale items are not eligible.
- For non-defective returns, customer pays return shipping.
- Damaged/defective items: contact us with order number, proof of purchase, and photos of packaging/product; we’ll replace promptly.
- Refunds: issued within 2–3 business days after we receive & inspect the return (bank processing times may vary).
Global Free Shipping
We ship worldwide with free standard shipping.
30-Day Easy Returns
Change of mind? Return within 30 days—simple and stress-free.
Secure Payments
Encrypted checkout with trusted payment providers.
Customer Support
Friendly help from real humans—before and after your order.
Worry-Free Delivery
The Hi Nooki Difference
Cute, handmade, healing — here’s why makers pick us over the rest.
Your Questions Answered
What's Inside The Box?
Every kit contains pre-cut precision wooden pieces, pre-painted details for authentic textures, illustrated step-by-step instructions, LED lighting components (where applicable), and all specialty materials needed to bring your miniature world to life. Due to international shipping regulations, glue and batteries are excluded - but we'll guide you to the perfect adhesive solution!
Is This Beginner-friendly?
Absolutely! Our kits are designed for crafters at all levels. Each comes with:
- Color-coded components for easy identification
- Illustrated instructions with magnified detail views
New to miniatures? Try our "Basic Level" starter kit - we're always happy to recommend the perfect entry point!
How Long Does It Take To Build?
Building times range from 6-15 magical hours depending on:
• Kit complexity
• Your preferred pace (many enjoy spreading over cozy weekends)
• Optional detailing like custom painting
Most crafters tell us the process is wonderfully relaxing - pour some tea, play soft music, and watch your tiny world come alive!
What Kind Of Glue Should I Use?
Some of our kits do not require liquid glue, as they include double-sided tapes or stickers inside the package.
When your kit does call for glue, we recommend using clear craft adhesives:
- Alcohol-based glue — dries quickly and provides a very strong hold, ideal for delicate miniature assembly.
- White PVA glue — works best for bonding paper and wooden pieces, offering a clean and reliable finish.
These options ensure your miniature stays sturdy and neat throughout the build.
What If A Part Is Missing Or Damaged?
We triple-check kits before shipping, but if anything's amiss:
- Email contact@hinooki.com within 30 days
- Include photos and your order number
- We'll ship replacements within 3 days!
Your satisfaction is our craftsmanship promise.
How Do I Track My Order?
After processing (2-3 business days):
→ You'll receive tracking via email
→ Check real-time updates on our [Tracking Page]
→ International orders may take 7-15 days
Can't find your updates? Reply to your order confirmation - we'll personally investigate!
Will Items Ship Together?
Your order may arrive in multiple packages if:
- Items ship from different warehouses (USA/UK/AUS...)
- Large orders require separate boxes
But don't worry! You'll receive:
• Individual tracking numbers
• Shipping notifications for each package
• Priority consolidation when possible
