Big Ben
Why You'll Love It
🌿 A Truly Therapeutic Experience
🏆 Deep Sense of Accomplishment
🧸 Healthy Escape from Daily Stress
📚 Stunning Bookshelf Centerpiece
🔍 Breathtaking Attention to Detail
"It's a puzzle that feels like a mini adventure to the heart of the city, where every wooden piece clicks into place to tell the story of time."
🚚 Shipping Information
🇺🇸 US Orders
- Most orders ship from our U.S. warehouses 📦 Delivery in 5–7 business days
- Some products may ship from our international fulfillment center 🌍 Delivery in 7–14 business days
🇬🇧 UK Orders
- Usually delivered within 5–8 business days
🇪🇺 European Orders
- Average delivery time: 8–10 business days (Spain, France, Germany, etc.)
🌐 Other International Orders
- Typical delivery: 7–20 business days (varies by destination)
⏱ Processing Time
All orders ship within 2-3 business days
⌛ Need it sooner? [Contact Us]
🔄 Returns & Guarantee
Not completely satisfied? No worries!
✅ 30-Day Easy Returns & Exchanges
💌 We're here to help! [Contact Us]
📜 Or view our [Return Policy]
Big Ben
The Hi Nooki Difference
Cute, handmade, healing — here’s why makers pick us over the rest.
Your Questions Answered
What's Inside The Box?
Every kit contains pre-cut precision wooden pieces, pre-painted details for authentic textures, illustrated step-by-step instructions, LED lighting components (where applicable), and all specialty materials needed to bring your miniature world to life. Due to international shipping regulations, glue and batteries are excluded - but we'll guide you to the perfect adhesive solution!
Is This Beginner-friendly?
Absolutely! Our kits are designed for crafters at all levels. Each comes with:
- Color-coded components for easy identification
- Illustrated instructions with magnified detail views
New to miniatures? Try our "Basic Level" starter kit - we're always happy to recommend the perfect entry point!
How Long Does It Take To Build?
Building times range from 6-15 magical hours depending on:
• Kit complexity
• Your preferred pace (many enjoy spreading over cozy weekends)
• Optional detailing like custom painting
Most crafters tell us the process is wonderfully relaxing - pour some tea, play soft music, and watch your tiny world come alive!
What Kind Of Glue Should I Use?
We recommend clear gel tacky glue for its:
✓ Precision application (no messy drips!)
✓ Quick-grab formula (holds pieces in seconds)
✓ Crystal-clear finish (invisible bonds)
Pro tip:Apply with a toothpick for tiny joints, and let critical connections cure for 5 minutes before continuing.
What If A Part Is Missing Or Damaged?
We triple-check kits before shipping, but if anything's amiss:
- Email contact@hinooki.com within 30 days
- Include photos and your order number
- We'll ship replacements within 3 days!
Your satisfaction is our craftsmanship promise.
How Do I Track My Order?
After processing (2-3 business days):
→ You'll receive tracking via email
→ Check real-time updates on our [Tracking Page]
→ International orders may take 7-15 days
Can't find your updates? Reply to your order confirmation - we'll personally investigate!
Will Items Ship Together?
Your order may arrive in multiple packages if:
- Items ship from different warehouses (FL/CA/NY)
- Large orders require separate boxes
But don't worry! You'll receive:
• Individual tracking numbers
• Shipping notifications for each package
• Priority consolidation when possible
